STORIES
At a party, we asked some friends about car insurance. The annual fee for our three cars was being raised to $2,100. A friend recommended Amica, having used them for auto coverage for about 40 years. We called and were pleased with experiencing "The Amica Way," a nicer approach to customer satisfaction.
The quote for three cars was $1,700 for identical coverage. We switched immediately. Six days after switching, I was involved in my first accident in 32 years. My collision check, less the $500 deductible, was received three days later. My car had been towed and was inoperable. The repair shop performed well.
Amica people are professional and thorough, as evidenced by my rapid responses from several Amica claims representatives, offering a rental car and expertly soliciting our needs. We received some great news yesterday: the other insurance company will return my $500 deductible. Their driver received three citations and was determined to be solely at fault. It doesn't get any better than this. The mark of a great company is: "Put your money where your mouth is!" Amica has a customer for life, and a roving ambassador as well.
“I just felt a calm coming over me that someone really cares and this is going to be a pleasant job. When I hung up I just thought, ‘wow, that was pretty impressive.’”
“I’ve always felt that Amica stood behind its promise to pay its claims and be there for you when you have an issue.”
“I wouldn’t hesitate to recommend Amica to anyone who was looking for insurance.”
“The representative at Amica that I worked with was extraordinary.”
“We were filthy, exhausted and still in shock, and someone from Amica shows up literally to take care of us.”
“We all get calls from other insurance companies and as soon as we tell them we have Amica, they just go away.”
“Amica has always exemplified superior customer service, and I am proud to be one of its loyal customers.”
“Thanks, Amica, for letting me rest at ease each and every night, knowing my family is safe.”
“I've been an Amica policyholder for 19 years and today I have another reason to say I LOVE MY INSURANCE COMPANY.”
“It has been a pleasure to be a client for the past 61 years.”
“… through the claims and all the cars and all our moves, Amica has been the consistent part of our lives.”
“In a time of stress, Amica delivered the extra services for which we are eternally thankful.”
“I … continued with Amica as our car insurance company and our life insurance company, too”
“More than that, I felt that Beverly genuinely cared about both the claim itself and me personally.”
“Judy, with humor and great patience, walked me through the process.”
“Brian made it seem fairly simple and made me willing to make the change.”
“We were in awe of how Julie provided her uncompromising focus and attention to our minor insurance claim.”
“I've never met this woman in my life, but she took care of me like I was her own family!”
“Many do not believe how efficiently my claim was handled and how fairly stress-free the process was for me.”
“I have never experienced the level of professionalism, courtesy and kindness equal to that provided by your claims and underwriting staff.”
“How lucky we are to have Amica, not only as our insurance company, but as a conscientious partner.”
“...thank you for employing such considerate and knowledgeable people...”
“Amica was wonderful in the process of our claim and getting our roof replaced.”
“My husband and I are so happy with Amica and we have recommended Amica to our family and friends.”
“…you have two long-term customers who will actively encourage others to consider the peace of mind that comes from having an insurance company who acts like a partner when you need them most.”
“I work for a restoration company and I deal with insurance companies every day.”
“I have changed alot of things in my life, including my husband (!), but I have been true to Amica now for about 35 years!”
“I know I'm taken care of and that's why I have my home, auto and life insurance with Amica.”
“Over the 40 years, I have only had about a half dozen claims, but every single one was handled the way I would expect a loving family member to take care of me.”
“In four years, the fifth generation will become Amica insured drivers.”
“... have always been impressed by the service, professionalism and stability that's so important to me.”
“I want to thank you for your employee, Virginia at the Milwaukee Regional Office. She has been WONDERFUL!”
“Her patience never, ever waivered considering all the questions I had at the time.”
“I really appreciate the extra efforts to move things along quickly.”
“Both of my nieces were paying so much for their car insurance so I referred them to Amica.”
“I was rear-ended by a drunk driver while on vacation in Cape Cod back in 1996.”
“We first searched the Web for the “best” insurance companies, and then called each for quotes. We reached an Amica representative and are very glad we did.”
“Service is one element. Character is another. Her character exudes excellence.”
“My son will be the third generation covered by your company, you must be doing something right.”
“I refer friends to Amica and they have all switched to Amica, which tells me their rates are competitive!”
“We have been Amica customers for over 30 years...our cars, our home and life insurance will stay with Amica.”
“Even when confronted by relatives trying to sell insurance, Amica has been one of our family traditions for some 90 years.”
“As a policyholder of Amica products for almost 25 years, I can say that Amica's very high standards and resulting financial strength are second-to-none.”
“You have insured our autos as long as we have been married - also for our four young drivers. Sixty-one years!”
“We were on vacation when the hail and wind storm hit the Lakewood area.”
“My wife and I have been AMICA customers for some combination of auto, home and life insurance for over 14 years.”
“We started in 1914 when my father got married and purchased a Model T Ford.”
“I was surprised to find Amica not just on the list, but rated #1 for customer satisfaction by Consumer Reports.”
“I love the customer service and recommend Amica to everyone I know.”
“Mother has been with you since she got her first car nearly 40 years ago, and has stayed with you ever since, and I see why!”
“... since my daughter was less than a year old, she has been in love with Amica commercials on tv.”
“I am now an official Amica Life customer: With my new annual premium amount Amica is saving me more than $500 annually.”
“Every now and then, we sit back and just amaze ourselves that we're still with the same company Grandad started up with, back when horseless carriages were almost new!”
“Amica was a true friend during the recent 'dericho' storm, which hit in May 2009.”
“I was paying Direct Insurance $145 for just car insurance. Now I'm paying $122.”
“Part of my decision to go with an Amica policy for life insurance was based on the years I have held an auto insurance policy with Amica.”
“Almost one year ago, I switched both our car and home insurance to Amica and saved $1,000 a year.”
“We have had all our insurance with Amica since 1990, and have just passed on to the next generation!”
“We knew that our insurance company is a great insurance company, but seeing that Amica sponsors one of our favorite artistic events makes Amica 'a little bit greater.'”
“I am happy and very pleased with the level of professionalism & excellent customer service...”
“My bodyshops always smile when I tell them that I am insured by Amica”
“When Massachusetts' Insurance Laws changed I did not even bother to look at other companies”
“In fact, the roofing company who replaced our roof was amazed how fast the depreciation check was sent to us.”
“I received Amica's yearly Thanksgiving card in the amil as I always have for the past four years”
“Three states, four houses, lots of cars, fifty years and one insurance company”
“... have always been pleased with the outstanding quality of service that has been provided”
“A personalized greeting from my claims representative Tara was outstanding”
“I look forward each November to the lovely Thanksgiving card and bookmark”
“Thank you Amica for great service and listening to your customers”
“It is a pleasure to deal with such an efficient and professional organization”
“My car drowned, because of floods. I called Amica, expecting to hear stories like all the other insurance companies; to my amaze, the claim was settled in 23 days.”
“I was amazed how good it was to deal with Amica after striking a huge pothole with my vehicle”
“Your service remains outstanding and must be the keystone to your success”
“In my 30+ years of driving and dealing with Insurance Companies, I can honestly say I've never had a better, more pleasurable experience”
“Even though Amica was not to be involved in the claim, (we had to claim against the other party's insurance), Lisa stayed in touch with us every step of the way with helpful info and guidance to bring a swift resolution to our dilemma”
“I want to let you know how wonderfully everyone I dealt with at Amica reflected on the company.”
“I just wanted to compliment Amica for the quality employees you hire in your Customer Service department.”
“Where other insurance companies took months or years to act on claims, Amica was there from day one and every day until the claims were finalized.”
“Unlike several companies I have to deal with, the Amica representative was knowledgeable, helpful and very efficient.”
“As first time policyholders, we wish to compliment Jamie Hill of your Atlanta Regional Office for her excellent work in guiding us through the process of getting our policies with Amica”
“I would like to recognize the kind, professional, fast service of Maria Clemente in the Denver Regional Office.”
“You very rarely see someone take that extra step in customer service and I wanted to share this story”
“I was ready to go somwhere else but Marc made everything so easy and was very nice”
“That is why I like Amica because they know that employees, like Deborah, are their biggest asset.”
“In this day and age, when customer service seems to be a lost art, it's refreshing to see that Amica's employees have taken it as their mission to create the best possible experience for their customer in what are often the most stressful times in their lives”
“Amica is a wonderful breath of fresh air and an encouraging example of how business should be done.”
“I've been a customer for the past two years and I've had nothing but good experiences. Customer service is outstanding and the prices on their coverage are always under every other company.”
“I saw Amica's J.D. Power awards and decided to get a quote. I saved 40% from what i was paying, and received 10 times the coverage amounts - I was blown away!”
“Amica continues to have the best price, policy options, discounts and customer service that I have experienced in the many years that I have purchased insurance.”
“He went above and beyond to help me out to resolve this issue. I would recommend that if anyone ever came into any kind of problems that need to be filed in claims to contact him.”
“I want to say I am extremely pleased with the quality of Amica's customer service. I have been covered by Amica for well over a decade.”
“The claims representative, Rachel, was a god send for me. Her understanding and quick response on my claim made a very difficult time of my life easier.”
“My wife & I have been Amica customers for years. Amica handles all our needs. Auto, home, renters, liability, excess liability, etc. It seems that each experience is better than the last.”
“Here it is fifty four years, many houses, cars and a few boats later and I'm very happy to say that I am still with Amica insurance .”
“We will recommend Amica to all our family and friends and we look forward to doing business with you for years to come.”
“I can't say enough great things about her professionalism, courtesy and prompt responses. Solely because of her I ended up transferring ALL of my insurance policies to AMICA and even took out an Umbrella policy.”
“You have always responded to us in a extremely timely manner, always so caring, and never a hassle. Thank you for making our life so easy!!!! I tell eveyone how great your customer service has been.”
